RETURN & EXCHANGES

You have 14 days right of return when you shop at www.miniature.com

How to return a product

When you receive your package, a return slip is attached. This must be filled in and included in the return package. This is done to ensure correct returns and that we can provide the best possible service in the future.

All products must be returned unused and in their original condition, and the marks must not have been removed. If returned products are not in unused and original condition and with marks intact, we reserve the right to withhold an appropriate amount.

When returning, it is your responsibility that the products are wrapped properly. You are responsible for the package with the products until we receive it. Therefore, save the postal receipt and the track & trace number.

The package must be returned directly to our warehouse:

Prime Cargo / MINI A TURE Copenhagen
Profilvej 3
6000 Kolding
Denmark

We do not pick up parcels at post offices, in parcel boxes or the like.

Do I have to pay for returning a product?

If you for some reason regret a purchase, you must pay the costs for returning the product(s) yourself.

When will my return package be processed?

It takes up to 2-3 weekdays (Monday to Friday) to receive and process your return package at our warehouse. Once your return is registered, we will send a confirmation email and initiate the refund. It can take up to 10 banking days before the money is in your account.

How to return your product(s):

  1. Pack your products properly. We encourage you to reuse the original packaging.

 

  1. Fill in the return slip included in the package. Include it in the return package. Remember to write your full name and order number.

 

  1. We recommend that you send the parcel secured with a tracking number. That way we can always find your shipment. We only accept packages that are sent directly to our warehouse address.

Send your return package to the following address:

Prime Cargo / MINI A TURE Copenhagen
Profilvej 3
6000 Kolding
Denmark

When returning a package, all products must be returned unused and in original condition, and the marks must not have been removed. If the returned products are not in unused and original condition and with marks intact, we reserve the right to withhold an appropriate amount.

Refund

Once we have received your return package, we will make a refund. It takes up to 2-3 weekdays (Monday to Friday) before your package arrives and is processed at our warehouse. Once your return is registered, we will send a confirmation email and initiate the refund. It can take up to 10 banking days before the money is in your account.

It is not possible to process the refund to a different credit card than the one used for the purchase. This also applies even if the product has been received as a gift.

Exchange

If you want to exchange a product for another size, color or model, please do so by placing a new order in our webshop. The product you do not want to keep, please send back to our warehouse.

Complaint

If you discover that a product is defective, please contact our Customer Service before returning the product to us. Our Customer Service will find the best possible solution for you.

For our Customer Service to assess the complaint, you must send pictures of the product as documentation or return the product to us. This is agreed with customer Service upon request.