MINI A TURE provides an open and safe way for any stakeholder to raise concerns related to our operations, supply chain or business relationships. The mechanism is accessible to employees, workers in our value chain, customers, partners, communities and other relevant stakeholders.

We accept grievances related to:

• human rights or labour rights
• environmental impacts
• unethical, harmful or illegal behaviour
• breaches of Mini a Ture policies or commitments.

If an issue does not meet these criteria, we will explain why it is not handled as a grievance.

Complainants are not required to provide evidence, but any available information is helpful for the assessment.

Raising a grievance will not affect the complainant’s employment, working relationship or access to future collaboration with MINI A TURE.

How to submit a grievance

You can raise a grievance at any time by writing to grievance@miniature.dk

Grievances may be submitted anonymously and in the complainant’s preferred language.

How we handle grievances

All grievances submitted through email : grievance@miniature.dk are received directly by MINI A TURE´S administration department, who is responsible for managing the process.

1. Acknowledgement (within 7 days): We confirm receiving the complaint.
2. Assessment (normally within 30 days): We review the information and request additional details if needed.
3. Outcome: We communicate our findings and planned actions or explain why the grievance was not accepted.
4. Closure: We confirm resolution or next steps.

For anonymous grievances, we investigate the issue but cannot share the outcome with the complainant since we do not have the necessary contact information.

Protection against retaliation

MINI A TURE prohibits any form of retaliation against individuals raising a grievance in good faith. We protect confidentiality, limit the sharing of information strictly to those who need to know, and never disclose identities where doing so could expose a person to harm or disadvantage.

How we facilitate resolution

To resolve a grievance, we take proportionate actions based on the nature and severity of the issue. This may include:

• gathering additional information from the parties involved
• engaging relevant internal teams (e.g. HR, Production, ESG)
• contacting suppliers or business partners to clarify facts or request corrective actions
• implementing measures to stop harmful practices and prevent them from recurring
• following up to ensure agreed actions are completed.

Our aim is to address impacts promptly, ensure fair treatment of all parties, and reduce the risk of similar issues happening again.